Oftamedic Privacy policy

This privacy policy provides you with an overview of how Oftamedic SA (hereinafter “Oftamedic” or “we”, “our” or “us”) processes your Personal Data as regards our website, accessible under the domain “preprod.oftamedic.com”. We process Personal Data in accordance with the requirements of the Swiss Data Protection Act and, where applicable, with those of the European Union General Data Protection Regulation.

Oftamedic is responsible for handling your Personal Data in accordance with this privacy policy. “Personal Data” means all data and information relating to an identified or identifiable natural person.

The name and address of the data controller are as follows:

Oftamedic SA

Bürgenstrasse 9

CH-6005 Lucerne

Telephone:        +41 79 889 31 14

Email:                   info@oftamedic.ch

1. Processing of Personal Data, purpose of processing, and legal basis

 

• In the general course of business

We process primarily the Personal Data that you provide us with yourself when you contact us by email, by telephone at the number indicated on our website, by contact form provided on our website, or by any other means. Personal Data collected by Oftamedic includes, but is not limited to: your name and contact details (e.g. address, telephone number and email address), identifying information we receive from you as part of our website registration process, information about your preferences and interests, demographic information that you provide us with during registration, financial information for payment purposes, as well as information of any kind from correspondence, contacts, and interactions with us. We may also receive data about you from third parties, for example payment service providers.

We process your Personal Data in order to respond to your requests and to communicate with you, to provide you with our services and products and to improve them, to personalise the website according to your interests, to be able to keep internal records, to manage the business relationship with you, to inform you about new products, special offers or any other information which we think may be of interest to you. From time to time, we may also use your Personal Data to contact you for market research purposes.

We process your Personal Data for the aforementioned purposes based on one of the following legal grounds, depending on the situation:

• processing of Personal Data necessary to fulfil a contract with you
• when you have given your consent to the processing of your Personal Data
• processing of Personal Data necessary to comply with a legal requirement
• When we have a legitimate interest in processing the Personal Data we collect. Our legitimate interests include offering our goods or providing our services, informing you about our products and services and being able to communicate with you. Depending on the specifics of the case, we may also have other legitimate interests.
  • Use of our website

You are not required to disclose any Personal Data in order to use our website. However, the server collects a range of user information with each visit, which is temporarily stored in the server’s log files. The information collected includes the IP address, date and time of the request, time zone difference from Greenwich Mean Time (GMT), name and URL of the file accessed, website from which the request originated, as well as the browser and operating system used.

The use of this general information does not involve identification of a specific person. Collection of this information or data is technically necessary to display our website and ensure its stability and security. Furthermore, this information is collected in order to improve the website and analyse its use. The legal basis for the temporary storage of information and log files is our legitimate interest in being able to offer you a website of sufficient quality and to improve it continuously.

• Cookies

Our website uses cookies, i.e. small text files which are placed on your device’s hard drive. Cookies contain a characteristic string of characters which enable the website to clearly identify the browser or device when the website is visited again. The purpose of using cookies is, on the one hand, to enable and simplify user experience on our website. Some website functions cannot be offered without the use of cookies (so-called “essential cookies”). On the other hand, we also use cookies to analyse user behaviour on our website, as well as for marketing purposes.

• Essential cookies

These cookies are needed for the Oftamedic website to operate properly. This is why these cookies cannot be switched off in our systems. They are usually set to record important actions, such as the number of requests made, changes to your privacy settings, or form filling. Although you can choose to block these cookies in your browser, some parts of our website may no longer work.

The legal basis for data processing when using essential cookies is our legitimate interest which lies in ensuring the proper operation and improvement of our website.

• Analytical and marketing cookies

Analytical cookies allow us to analyse visitor behaviour and traffic sources so that we can measure the performance of our website, adapt it to client needs, and improve user experience. We only use this information for statistical analysis and then the data is deleted from the system.

Marketing cookies are used so that you see advertising that is relevant to you. These cookies can remember that you visited our website and share this information with other companies, including other advertisers.

Where we use cookies for analytics and marketing purposes, we ask that you give your explicit consent. The processing of data for analysis and marketing purposes is therefore based on your consent. Once you have given your consent, you will have the right to withdraw it at any time with future effect. However, the withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. You can withdraw your consent at any time by changing the cookie settings.

• Online store

When you order products through our online store, we may process your Personal Data for the following purposes:

• to process your order (including billing and payment processing)
• to process returns and defects
• for statistical analysis
• to manage and promote our online store
• to promote other services, offers, and products of ours
• to use in testimonials (reviews of our services, products, or offers)

When processing your Personal Data for the above-mentioned purposes, we rely on the following legal bases in addition to those mentioned in point 1.1, depending on the situation:

• The processing of Personal Data is necessary for the performance of an agreement with you
• We have a legitimate interest in processing the Personal Data we have collected. Our legitimate interests include evaluating, managing, improving and promoting our online store.
  • Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot therefore be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy policy. You should exercise caution and review the privacy policy applicable to the website in question.

2. Disclosure of Personal Data to recipients and internationally

Insofar as it is permitted and necessary, Oftamedic is entitled to disclose your Personal Data to third parties for the purposes described in this data protection declaration. Third parties include service providers (e.g. banks, IT providers), suppliers, auxiliaries, and auditors. These may be located both in Switzerland and abroad. However, if third parties have their registered office outside the European Union (“EU”) or the European Free Trade Association (“EFTA”) area, we will only pass on your Personal Data if adequate data protection is ensured.

3. Duration of storage

We process and store your Personal Data only for as long as is necessary for the purpose of the processing in question, or for as long as there is another legal basis (e.g. statutory retention periods). We retain Personal Data that we hold on the basis of a contractual relationship with you for at least the duration of said contractual relationship, and for the limitation periods for potential claims by us or according to contractual retention obligations. As soon as your Personal Data is no longer required for the aforementioned purposes, it will in principle and insofar as possible, be deactivated, deleted, or anonymised. Shorter retention periods of twelve months or less apply in principle for operation-related data (e.g. system protocols, log files).

4. Your rights

In accordance with applicable data protection law, and to the extent provided for therein, you have the right to access, rectify and delete your personal data. On the one hand, this means you can request details of the personal information we hold about you. If you would like a copy of your personal information, please email us a request via our “Contact Us” section. If, on the other hand, you believe that the information we hold about you is incorrect or incomplete, please email or write to us as soon as possible, at the address set out at the beginning of this privacy policy. We will promptly correct any information discovered to be inaccurate. In addition to the aforementioned rights, you have the right to restrict data processing, to object to our data processing, and to retrieve certain Personal Data for transfer to another department (“data portability”). However please note that we reserve the right to assert statutory restrictions, for example if we are required to retain or process certain data, if we have an overriding interest (insofar as we are entitled to assert it) or if we need the data to assert claims. We will inform you in advance if this incurs any costs that will be charged to you.

If any data processing on our website is based on your consent, you may withdraw said consent from that moment onward at any time without giving a reason. However, the withdrawal of consent will not affect the legality of processing based on consent before its withdrawal.

The exercise of such rights generally requires you to provide unequivocal proof of your identity (e.g. by means of a copy of your ID document if your identity is otherwise not clear or cannot be verified). In order to exercise your rights, you can contact us at the address given at the top of this privacy policy

In addition, each data subject is entitled to exercise their rights through legal action or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (https://www.edoeb.admin.ch/edoeb/en/home.html).

5. Data security

We are committed to ensuring the security of your information. We have taken technical and organisational measures to protect your Personal Data against unauthorised access, misuse, loss and destruction. In particular, we use encryption for data transmission (SSL/TLS encryption) and have implemented other protective measures in order to ensure the most comprehensive protection of Personal Data possible.

6. Amendments to this data protection declaration

Oftamedic expressly reserves the right to amend this privacy policy at any time by updating this page. The applicable privacy policy is the one published on our website.

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